Salesforce Marketing-Cloud-Consultant Practice Exam Questions

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Sample Questions Form Marketing-Cloud-Consultant Exam Dumps:

Sample Question #1:

Northern Trail Outfitters (NTO) send emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that
explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?
A. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define
email' link.
B. Create a Triggered Send and on the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the
Triggered Send email.
C. Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
D. Open Admin > Account Setting page in Email Studio and in the 'Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.


Answer: C
Explanation: To send an auto-reply message using a pre-defined HTML email when subscribers reply to an email, Northern Trail Outfitters should create a triggered send and from a sender profile properties page, enable ‘Custom Reply Mail Management Settings’, ‘Use Auto Reply’ and ‘Reply using triggered send’ options, then select the triggered send email. This will allow them to use a custom HTML email as an auto-reply message instead of a plain text message. References:
https://help.salesforce.com/s/articleView?id=sf.mc_es_reply_mail_management.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_es_create_a_triggered_email_message.htm&type=5

Sample Question #2:

Northern Trail Outfitters and its subsidiaries use Sales Cloud and marketing Cloud to send customers frequent email communications of new products and updates on their portfolios. They have noticed the messages and branding being sent varies greatly and would like to create a better customer experience.
What extension product should be considered to unify the messaging and branding of these communications while still allowing personalization and timing of campaigns?
A. Einstein Content Selection
B. Distributed Sending
C. Marketing Cloud Connect
D. Distributed Marketing
Answer: D
Explanation: To unify the messaging and branding of communications while still allowing personalization and timing of campaigns, Northern Trail Outfitters and its subsidiaries should use Distributed Marketing. Distributed Marketing is a tool that allows marketers to create consistent and compliant messages in Marketing Cloud and distribute them to Sales Cloud or Service Cloud users for sending. Distributed Marketing allows Sales Cloud or Service Cloud users to personalize and schedule messages based on their customer interactions and preferences. References:
https://help.salesforce.com/s/articleView?id=sf.mc_dm_distributed_marketing.htm&type=5

Sample Question #3:

A customer wants to integrate a new dataset with pre-existing contacts. This data will be updated via separate data feeds from the main contact information.
What data model configuration should be recommended :
A. Create additional attribute fields in the main contact data extension.
B. A Create a new data extension and link it to the other data extension
C. Create new Salesforce data and link it to the other data extensions.
D. Create a new data extension and link it as a new population.
Answer: B
Explanation: To integrate a new dataset with pre-existing contacts, Northern Trail Outfitters should create a new data extension and link it to the other data extension. A data extension is a table that stores data in Marketing Cloud, such as contact information or purchase history. Data extensions can be linked by common fields or attributes using Contact Builder or SQL queries. References:
https://help.salesforce.com/s/articleView?id=sf.mc_es_data_extensions.htm&type=5

Sample Question #4:

Northern Trail (NTO), a longtime Marketing Cloud customer, has decided to adopt Journey Build to help with the execution of their marketing programs. NTO does not want to duplicate efforts within the platform and has asked if they could be using Automation Studio entirely.
Which three tasks would a consultant suggest for using Documentary Builder instead of Automation Studio?
Choose 3 Answers
A. Building simple segmented campaigns without SQL queries
B. Designing decision logic via an ... user interface.
C. Setting behavior-based goals
D. Processing zipped encrypted files containing subscriber data
E. Creating customer segments from multiple data extensions
Answer: A B C

Explanation:
1. Three tasks that a consultant would suggest for using Journey Builder instead of Automation Studio are: Building simple segmented campaigns without SQL queries. Journey Builder allows marketers to create simple segmented campaigns using filters and rules without writing SQL queries. Automation Studio requires SQL queries for creating complex segments using data extensions.
2. Designing decision logic via an intuitive user interface. Journey Builder allows marketers to design decision logic using activities such as decision splits, engagement splits, or random splits via an intuitive
user interface. Automation Studio requires scripting or coding for creating decision logic using activities such as script activities or verification activities.
Setting behavior-based goals. Journey Builder allows marketers to set behavior-based goals using criteria such as email opens, clicks, conversions, or custom events. Automation Studio does not have a
feature for setting behavior-based goals.
Processing zipped encrypted files containing subscriber data is a task that a consultant would suggest for using Automation Studio instead of Journey Builder, as Automation Studio has activities such as file transfer activities or import file activities that can handle zipped encrypted files. Creating customer segments from multiple data extensions is a task that a consultant would suggest for using Automation Studio instead of Journey Builder, as Automation Studio has activities such as query activities or filter activities that can create customer segments from multiple data extensions.

References:
https://help.salesforce.com/s/articleView?id=sf.mc_jb_journey_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_as_automation_studio.htm&type=5

Sample Question #5:

A new Marketing Cloud (MC) customer wants to now implement a Sales Cloud instance to go along with their MC Instance. The MC has been live for a year now, where the primary key for records has been the Email Address.
Which two options would prevent the customer from duplicating records? Choose 2 answers:
A. Upload CSV with Migrated Subscriber Keys to All Subscribers.
B. Get existing records updated with new Keys sourced from Sales Cloud instance;
C. Continue as normal, as Marketing Cloud Contact Models will dedupe keys by Email Address.
D. Purge the current records end carries on with new keys sourced from Sales Cloud
Answer: B C
Explanation: Two options that would prevent the customer from duplicating records when implementing a Sales Cloud instance are:
Get existing records updated with new Keys sourced from Sales Cloud instance. This option will allow the customer to update their existing records in Marketing Cloud with new keys that match their Sales
Cloud records, such as Contact ID or Lead ID. This will ensure data consistency and avoid duplication across both systems.

Related Exams

Marketing-Cloud-Consultant Test Sample Questions:



A school corporation uses one contact per parent/child combination, updating the email address based on who they are sending to. However, they would tike to pull data on which email addresses receive which emails.
What functionality could be used to accomplish this?

   

Recent Email Send Report

   

Data Views

   

Send Log

   

Tracking Extract


Data Views






A customer has been having problems with SMS responses getting the default keyword
response rather than the appropriate next keyword response.
What are two potential reasons for this unexpected response?
Choose 2 answers

   

Responses are not sent within 24 hours of the outbound message.

   

Response contained "stop" in the message content.

   

Responses are not sent within the Conversation Window.

   

Next keyword was not specified on the outbound message


Responses are not sent within 24 hours of the outbound message.


Next keyword was not specified on the outbound message






A customer has a business requirement to exclude email addresses of certain contacts In
their loyalty program from the sends with several sender profiles. These contacts are
dynamically Identified with the help of the SQL query on a daily basis.
What solution should be recommended to automate exclusion of the Identified email
addresses from all future sends that use specific sender profiles'

   

Publication list

   

Exclusion data extension

   

Auto-suppression list

   

Suppression list


Auto-suppression list






A customer wants to use Sales Cloud as a system of record for email messages sent from
Marketing Cloud; however, the customer only sends from custom objects and cannot use
the Contact ID or Lead ID as the Contact Key in Marketing Cloud.
What is the implication of this data model when using Marketing Cloud Connect?

   

Email Sends will fail if the Contact ID or Lead ID is not included.

   

Tracking Data will not be returned to the Sales Cloud email recipient.

   

The customer will be able to use Reports and Campaigns as audiences.

   

The customer will be unable to use synchronized data extensions.


Email Sends will fail if the Contact ID or Lead ID is not included.






A customer wants to import the previous 10 years of customer purchase data in their
Marketing Cloud account. Through discovery, it is determined there are over 200 million
records they plan to upload via the REST API, and this volume will continue to grow as the
current purchase data is added.
Which two questions should be asked for further discovery?
Choose 2 answers

   

Does their License include support for REST APIs?

   

How many API calls are included in their License?

   

Does their License include the Large Data Extensions feature?

   

Why do they require 10 years of historical data in Marketing Cloud?


How many API calls are included in their License?


Why do they require 10 years of historical data in Marketing Cloud?






A customer wants to integrate a new dataset with pre-existing contacts. This data will be
updated via separate data feeds from the main contact information.
What data model configuration should be recommended'

   

Create additional attribute fields in the main contact data extension.

   

Create new Salesforce data extension and link it to the other data extensions.

   

Create a new data extension and link it to the other data extensions.

   

Create a new data extension and link It as a new population


Create a new data extension and link it to the other data extensions.






A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.
What should a consultant recommend'

   

Create an auto-suppression list populated with subscriber keys.

   

Populate a list using a query to exclude the subscriber key.

   

Create an exclusion list with the known email addresses.

   

Create an auto-suppression list populated with the known email addresses


Create an auto-suppression list populated with the known email addresses






Analyst of The Northern Trail Outfitters (NTO) marketing team needs to pull email metrics
for an upcoming quarterly company meeting. These metrics need to be reported per email
campaign for each of NTO's Business Units:
* Number of Sends
* Delivery Rate
* Overall Bounce Rate
* Block Bounce Rate
* Open Rate
* Click Rate* Complaint Rate
* Unsubscribe Rate
Which email report should NTO's Marketing Analyst pull from Marketing Cloud to get this
information?

   

Campaign Email Tracking Report

   

Email Performance Over Time Report

   

Email Send Report

   

Account Send Summary Report


Campaign Email Tracking Report






ABC Company wants to automate the sending of shipping notices and a customer survey.
• Shipping notices will be sent once a day.
• The shipping file will be placed on the FTP some time after 4:00 p.m.
• The shipping data will be sorted in the Shipping Notice data extension.
• A field in the data extension will contain the shipping date• The survey needs to be sent at 9:00 a.m., exactly 10 days after the customer's order
ships.
Which workflow would most effectively enable ABC Company to do this?

   

Automation 1: Triggered Import File -> Filter -> Send Email -> Wait-> Filter -> Send
Email

   

Automation 1: Scheduled to run daily at 7:00 PM Import File -> Filter -> Send Email ->
Wait -> Filter-> Send Email

   

Automation 1: Scheduled to run daily at 7:00 PM Automation 2: Scheduled to run daily
at 9:00 AM Import File -> Filter -> Send Email -> Filter -> Send Email

   

Automation 1: Triggered Automation 2: Scheduled to run daily at 9:00 AM Import File ->
Filter -> Send Email -> Filter -> Send Email


Automation 1: Triggered Import File -> Filter -> Send Email -> Wait-> Filter -> Send
Email


Explanation:
If a question is related to automation and it mentions that a file will be available in the FTP
always at a specific time, your answer will be an option with a scheduled automation.
Scheduled automations are used when you know the time a file is pushed into FTP and it
always runs at a scheduled time. If a question is related to automation and there is an
uncertainty when the file will be pushed to FTP (ex; a day before last working day / if a date
falls on a weekend, it will be available on last Friday etc.), your answer will be an option
with a Triggered Automation.
Triggered Automations are fired as soon as a file hits a specific location within FTP.
Transfer activity is involved when file is encrypted.





A customer wants to limit the number of emails a subscriber receives to a maximum of one
email every 14 days. After the 14-day period, the subscriber is eligible to receive the next
message.
What should a consultant recommend to meet this criteria?

   

Import the identified subscribers into a list when creating the send.

   

Create an exclusion data extension populated with the identified subscribers.

   

Query contacts from the Einstein Engagement Frequency data extension when creating the send.

   

Create a suppression list populated with the identified subscribers.


Query contacts from the Einstein Engagement Frequency data extension when creating the send.






A customer wants to capture and categorize email Not Sent events and begin identifying trends. They want to keep the data in Marketing Cloud and run queries against the dataset.
The customer created a data extension to receive the information.
Which order of Automation Studio activities should be recommended?

   

Data Extract with the Data Extension Extract type > File Transfer to Safehouse > File
Transfer unzip > SQL Query

   

SQL Query > Data Extract with the Data Extension Extract type > File Transfer to Safehouse > Import File

   

Data Extract with the Tracking Extract type > File Transfer from Safehouse > File
Transfer unzip > Import File

   

Data Factory Utility > File Transfer from Safehouse > Import File > Data Extract with
Tracking Extract type


Data Extract with the Tracking Extract type > File Transfer from Safehouse > File
Transfer unzip > Import File






Northern Trail Outfitters received a complaint today from a customer who received an email
after unsubscribing last week. Today's email was sent using Marketing Cloud Connect
(MCC), though last week was sent when an external system dropped a file on the
Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.
What could be the reason the customer received the email through MCC?

   

The previous send's user needed to have edit permissions in Salesforce,

   

Email Opt Out is only updated if the send originates in Salesforce.

   

The previous send used Email Address as a Subscriber Key.

   

The Email Opt Out field needs to be added to the Contact Page Layout.


The previous send used Email Address as a Subscriber Key.






Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome journey. Which data setup should they use for decision splits?

   

Journey Data queried from main data extension

   

Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes

   

Journey Data using CRM Report Import Activity to Salesforce Data Extension

   

Contact Data using Synchronized Data Sources


Contact Data using Synchronized Data Sources






A customer wants to create a loyalty program by Identifying all subscribers who clicked on a link within any email sent within the last six months.
What should be recommended?

   

Create and execute a SQL Query against the _Click data view.

   

Create and execute a Tracking Extract.

   

Create and execute a Subscriber Engagement report.

   

Create and execute a Data Filter on the_Click data view.


Create and execute a SQL Query against the _Click data view.






A customer is connecting Sales Cloud with Marketing Cloud. The connection was successful, however, the team is unable to view or sync Sales Cloud objects in Contact Builder. How should a consultant begin troubleshooting the connection?

   

Create and send an email in Email Studio to test the connection and validate tracking.

   

Validate Marketing Cloud and Sales Cloud users have access to the business unit.

   

Create new Marketing Cloud and Sales Cloud users and perform a new installation.

   

Validate Marketing Cloud and Sales Cloud permissions for the connecting users.


Validate Marketing Cloud and Sales Cloud permissions for the connecting users.





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