The CompTIA A+ 220-1102 exam, or Core 2, is a pivotal certification for aspiring IT professionals. Recognized globally, it validates your ability to support and troubleshoot operating systems, implement security best practices, resolve software issues, and follow operational procedures essential for modern IT environments. This article offers a detailed, up-to-date overview of the exam, its structure, content domains, preparation strategies, and answers to frequently asked questions, helping you chart a clear path to certification success.
CompTIA A+ 220-1102 Exam Overview
The CompTIA A+ 220-1102 exam is designed to assess foundational IT support knowledge and skills. Here are the key facts:
- Number of Questions: Up to 90
- Question Types: Multiple-choice, drag-and-drop, and performance-based
- Time Limit: 90 minutes
- Passing Score: 700 (on a scale of 100–900)
- Languages: English, German, Japanese, Portuguese, Thai, Spanish
- Recommended Experience: 9–12 months of hands-on IT support experience
- Prerequisites: None, but prior experience is strongly recommended.
The A+ certification requires passing the 220-1101 (Core 1) and 220-1102 (Core 2) exams.
CompTIA A+ 220-1102 Exam Domains and Weightage
| Domain | Weight (%) | Key Topics |
| Operating Systems | 31% | Windows, macOS, Linux, Chrome OS, Android; installation, configuration, command-line tools |
| Security | 25% | Physical/logical security, malware, wireless protocols, workstation/mobile security |
| Software Troubleshooting | 22% | Troubleshooting OS, PC security, app issues, malware removal |
| Operational Procedures | 22% | Documentation, change management, disaster recovery, safety, licensing, professionalism |
The 220-1102 exam is structured around four major domains, each testing a different set of skills and knowledge areas:
In-Depth Domain Breakdown
- Operating Systems (31%)
This domain is the most significant section of the exam. It focuses on installing, configuring, and managing various operating systems, with a primary emphasis on Windows (including Windows 10 and 11). Key areas include:
- Installation and Upgrades: Installing Windows from scratch, upgrading existing systems, and understanding the differences between Windows editions (Home, Pro, Enterprise, etc.).
- Configuration: Setting up user accounts, configuring system settings, and managing system updates.
- Command-Line Tools: Familiarity with tools for troubleshooting and system management, such as ipconfig, chkdsk, sfc, gpupdate, netstat, ns lookup, and others.
- Other OS Knowledge: Basic navigation and troubleshooting for macOS, Linux (file permissions, package management), Chrome OS, and Android. Understanding their unique security and operational features is increasingly vital as organizations diversify their device environments.
Example Scenario:
A user reports that their Windows 10 laptop is running slowly. To resolve the issue, you might use Task Manager to identify resource-heavy processes, run chkdsk to check for disk errors, and update system drivers.
- Security (25%)
Security is a critical focus of the 220-1102 exam. Candidates are expected to understand and implement both physical and logical security measures:
- Physical Security: Use of locks, badge readers, surveillance cameras, and secure disposal of sensitive data.
- Logical Security: User account management, password policies, multi-factor authentication, and permissions (NTFS vs. share permissions).
- Antivirus and Firewalls: Configuring Windows Defender Antivirus, enabling and configuring firewalls, and understanding malware types and removal methods.
- Encryption: Implementing BitLocker and BitLocker To Go for drive encryption, using EFS for file encryption.
- Mobile Device Security: Applying screen locks, remote wipes, device encryption, and managing BYOD (Bring Your Device) policies.
- Network Security: Securing routers (changing default passwords, updating firmware), configuring wireless security (WPA2, WPA3), and managing firewall ports.
- Browser Security: Managing extensions, using password managers, enabling pop-up blockers, and practicing safe browsing habits.
Example Scenario:
You’re tasked with securing a small office network. You would ensure all routers use unique admin passwords, enable WPA3 wireless encryption, and set up Windows Defender on all workstations.
- Software Troubleshooting (22%)
This domain tests your ability to diagnose and resolve standard software and security issues:
- Operating System Issues: Troubleshooting boot failures, slow performance, system instability, and “No OS found” errors.
- Application Issues: Resolving crashes, failed installations, and compatibility problems.
- Malware and Security Issues: Identifying and removing malware, recognizing false antivirus alerts, and restoring altered system files.
- Troubleshooting Tools: Using Windows Recovery Environment, System File Checker (sfc), System Restore, and reimaging systems.
- Methodologies: Following a structured troubleshooting approach to the problem, establish a theory, test solutions, implement fixes and document findings.
Example Scenario:
If a user’s PC is infected with ransomware, you would disconnect it from the network, boot into Safe Mode, run antivirus scans, and, if necessary, restore from a clean backup.
- Operational Procedures (22%)
Operational procedures encompass best practices for IT support, documentation, safety, and professionalism:
- Documentation: Utilizing ticketing systems, writing clear incident reports, and maintaining accurate records.
- Change Management: Understanding and following system changes, updates, and rollback procedures.
- Disaster Recovery: Developing and implementing backup strategies, restoring data, and planning for business continuity.
- Safety and Environmental Procedures: Adhering to ESD (electrostatic discharge) precautions, proper equipment handling, and environmental disposal of hardware.
- Professionalism: Communicating effectively with users, respecting privacy, and following company policies.
- Scripting Basics: Understanding simple scripts for automation and troubleshooting.
- Remote Access: Configuring and using remote support tools to assist users offsite.
Example Scenario:
If a server experiences a critical failure, you would follow the disaster recovery plan, restore data from backups, and document the incident for future reference.
CompTIA A+ 220-1102 Exam Preparation Tips
- Study the Official Objectives: Download the latest objectives from DumpsBox to ensure you cover every topic.
- Use Multiple Resources: Combine textbooks, online courses, practice exams, and hands-on labs.
- Practice Performance-Based Questions: These simulate real-world scenarios and are a significant exam part.
- Join Study Groups: Engaging with peers can help clarify complex concepts and provide support.
- Schedule Regular Reviews: Consistent study and periodic reviews are key to retaining information.
Frequently Asked Questions (FAQs)
Do I need to take the 220-1101 exam too?
You must pass the 220-1101 (Core 1) and 220-1102 (Core 2) exams to earn the CompTIA A+ certification.
What types of jobs does the A+ certification prepare me for?
Entry-level IT roles include help desk support, desktop support technician, field service technician, and IT support specialist.
How long is the certification valid?
The CompTIA A+ certification is valid for three years from the date you pass both exams.
What operating systems are covered?
Windows (up to Windows 11), macOS, Linux, Chrome OS, and Android.
What is the exam format?
The exam includes multiple-choice, drag-and-drop, and performance-based questions simulating real IT scenarios.
What is the recommended experience before taking the exam?
CompTIA recommends 9–12 months of hands-on experience in IT support roles.
What is the cost of the exam?
The exam costs approximately $246 USD but may vary by region and testing center.
Where can I find official study resources?
DumpsBox offers the Official CompTIA 220-1102 Student Guide, practice questions, and online courses.
Is there a renewal process for the certification?
You can renew your certification by earning Continuing Education Units (CEUs), passing the latest exam version, or completing approved activities.
Can I take the exam online?
CompTIA offers online proctored testing and in-person options at authorized testing centers.
Conclusion
The CompTIA A+ 220-1102 exam is a comprehensive, industry-recognized assessment of your foundational IT support skills. It covers a broad range of topics, including operating systems, security, troubleshooting, and operational procedures-reflecting the real-world challenges faced by IT professionals today. Passing this exam and the 220-1101 demonstrates your readiness for entry-level IT roles and provides a strong foundation for career growth in the technology sector. By understanding the exam structure, focusing your studies on the core domains, and utilizing various preparation resources, you can confidently approach the 220-1102 exam. Whether you are just starting your IT journey or seeking to validate your skills, the CompTIA A+ certification remains valuable and opens doors to new opportunities.
