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Exam Name: Salesforce Agentforce-Specialist Exam
Certification Name: AI Specialist
Exam Code: Certified-Business-Analyst PDF
Total Questions: 202
Updates: Three Months Free Updates
Guarantee: 100% Passing Assurance

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Salesforce Agentforce-Specialist Exam Overview

Category Details
Exam Name Salesforce Agentforce Specialist Certification Exam
Vendor Salesforce
Exam Code Not officially published
Exam Format Multiple Choice, Scenario-Based
Total Questions 60 Questions
Time Limit 105 minutes
Passing Score 65%
Delivery Method Online proctored or testing center
Recommended Experience 6–12 months of Salesforce Agentforce usage
Certification Level Intermediate

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Check Our Recently Added Agentforce-Specialist Practice Exam Questions

Question #1
Which use case is best supported by Salesforce Agent's capabilities?
  • A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
  • B. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
  • C. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
Correct Answer(s):

A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

Question #2
A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.

How does Agent handle user requests In Salesforce?
  • A. Agent will trigger a flow that utilizes a prompt template to generate the message.
  • B. Agent will perform an HTTP callout to an LLM provider.
  • C. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.
Correct Answer(s):

C. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.

Question #3
How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?
  • A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
  • B. Data Cloud stores and manages the Indexed Knowledge articles.
  • C. Data Cloud provides the real-time data streams that update the Knowledge articles.
Correct Answer(s):

B. Data Cloud stores and manages the Indexed Knowledge articles.

Question #4
Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?
  • A. Outbound Omni-Channel Flow
  • B. Screen Flow
  • C. Prompt Flow
Correct Answer(s):

A. Outbound Omni-Channel Flow

Question #5
Universal Containers wants its AI agent to answer customer questions with precise and up-to-date information. How does an Agentforce Data Library simplify and enable this?
  • A. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
  • B. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
  • C. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.
Correct Answer(s):

B. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.